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  • Archive: November, 2016

Archive Monthly Archives: November 2016

Saving lives is a serious business

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​You, me, everybody would prefer not to follow a checklist, yet they keep us alive in many walks of life. Checklists can keep your business alive too and help it thrive. Set up and insist on the use of a checklist for the business critical tasks in your business. Even if people know what they should […]

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Use cleverer KPIs…

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In 1994 Continental Airlines was failing miserably. In the previous decade it had filed for bankruptcy twice.But then Gordon Bethune took over…Bethune simply got every employee focused on three KPIs. Together they delivered a remarkable comeback. Continental became one of the most profitable airlines in the sky in the late 1990’s. In 1994 they had a […]

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Why should you make appraisals a critical, non-negotiable part of your business calendar?

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Does anyone really relish the idea of appraisals or performance reviews? Let’s be honest most of us don’t. Mostly because appraisals fail to be effective. Most appraisals fail to work well because they are not taken seriously enough by leaders and managers.If as a business leader you’re convinced about the value and intrinsic success to […]

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Treat difficult conversations as learning conversations and build a happy and successful business.

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We all want our business to be as successful as possible, you want the best team, the best products and services, the best customers and a healthy profit. To achieve all of this you have to have a healthy and honest business. This means that if a difficult conversation needs to be had, you need […]

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Make the right pricing choice and give your buyers a sense of control

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We all like choice, too much choice can be mind boggling and overwhelming but we also don’t want to be offered just one choice. We like to feel in control, like we have made the decision and had the tools to make the right decision, this gives us a sense of power and ownership of […]

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Why risk the health of your business by measuring the wrong things

KPIs that work

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KPIs that work for your business are not key PERFORMANCE indicators – they are key PREDICTIVE indicators. They predict your future success. And when working out your KPIs using this definition you’ll want to get clarity on what makes your business successful… Simple solution: Happy customers willing to pay (again) will make your business successful. So what makes […]

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To change is human

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When we manage change within our personal life we automatically manage it in a way that is achievable and realistic, sometimes without even thinking about it.We would never plan a big wedding only 2 weeks after the engagement, we would never buy a house that we cannot afford and move in if it was not […]

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Better grow your people. Build and use a methodical performance review process that fits your business culture, keep the process simple and execute the process brilliantly. Then you'll better grow your business.

Does your business’s appraisal process motivate or demotivate your people?

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​It pays to take your appraisal or performance review process seriously. Probably more seriously that you do now. Your businesses approach to appraisals can unlock greater success in your business because it can unlock greater performance from your people. However, most appraisals do not result in higher levels of energy and motivation… remember a motivated team of […]

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