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Why should you make appraisals a critical, non-negotiable part of your business calendar?

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Does anyone really relish the idea of appraisals or performance reviews? Let’s be honest most of us don’t. Mostly because appraisals fail to be effective. Most appraisals fail to work well because they are not taken seriously enough by leaders and managers.If as a business leader you’re convinced about the value and intrinsic success to […]

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Treat difficult conversations as learning conversations and build a happy and successful business.

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We all want our business to be as successful as possible, you want the best team, the best products and services, the best customers and a healthy profit. To achieve all of this you have to have a healthy and honest business. This means that if a difficult conversation needs to be had, you need […]

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Make the right pricing choice and give your buyers a sense of control

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We all like choice, too much choice can be mind boggling and overwhelming but we also don’t want to be offered just one choice. We like to feel in control, like we have made the decision and had the tools to make the right decision, this gives us a sense of power and ownership of […]

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Why risk the health of your business by measuring the wrong things

KPIs that work

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KPIs that work for your business are not key PERFORMANCE indicators – they are key PREDICTIVE indicators. They predict your future success. And when working out your KPIs using this definition you’ll want to get clarity on what makes your business successful… Simple solution: Happy customers willing to pay (again) will make your business successful. So what makes […]

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To change is human

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When we manage change within our personal life we automatically manage it in a way that is achievable and realistic, sometimes without even thinking about it.We would never plan a big wedding only 2 weeks after the engagement, we would never buy a house that we cannot afford and move in if it was not […]

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Better grow your people. Build and use a methodical performance review process that fits your business culture, keep the process simple and execute the process brilliantly. Then you'll better grow your business.

Does your business’s appraisal process motivate or demotivate your people?

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​It pays to take your appraisal or performance review process seriously. Probably more seriously that you do now. Your businesses approach to appraisals can unlock greater success in your business because it can unlock greater performance from your people. However, most appraisals do not result in higher levels of energy and motivation… remember a motivated team of […]

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Difficult conversations should never undermine the success of your business…

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​ ​Nobody likes the idea of confrontation, in fact most of us avoid it, but not all difficult conversations have to be about confrontation and argument, if done right they are about clarification and resolution. We all know that feeling when a difficult or awkward conversation is looming. It occupies your mind, for far too long actually. […]

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You make or break your business depending on whether you take 3 checklists seriously enough?

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​You, me, everybody would prefer not to follow a checklist, yet they keep us alive in many walks of life. Checklists can keep your business alive too and help it thrive. Set up and insist on the use of a checklist for the business critical tasks in your business. Even if people know what they should […]

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Give obvious and logical resons for change. Make sure you get emotional 'buy-in'. Plus you need a crystal clear path to change and then you'll achieve successful change in your business

Stand still and you lose, embrace change and your business wins…

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Here is a great ‘successful change’ story involving Jerry Sternin, who arrived in Vietnam in 1991 with his young family. His remit from Save the Children was with almost no money to transform the lives of millions of severely malnourished children. Jerry used and embraced the 3-part pattern for successful change. In 6 months by using […]

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Use top-down tiered pricing options and bring a barrow load of pricing insights to radically improve your business profits

Can a 1% price increase really deliver an 11% profit increase

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​It is proven that the fastest and most effective way for any business to realise its maximum profit is to get its pricing right. The right pricing structure can boost profit faster than reducing costs or increasing your sales volume, on the flip side the wrong pricing structure can shrink your profits just as quickly. And […]

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